Privacy Policy

This policy applies to personal information connected with your use of the Rolletto Casino website and related online services. Personal information is information that identifies you, or information that can reasonably be linked to you. It may include information you provide directly, information collected when you use the website and information received from service providers or other lawful sources.

We collect and use information only for reasonable business, service, security and legal purposes. The information needed may vary depending on whether you browse the website, register an account, make a deposit, request a withdrawal, contact support, participate in promotions or otherwise use the services.

By using the website, you should read this policy together with any other notices shown during registration, payments, verification or account use. Those notices may explain particular processing activities at the time information is collected. If you do not provide information that is necessary for an account or a required check, some services or features may not be available.

Keeping information accurate

Please provide information that is complete, current and accurate, and update it when it changes. Keeping account information correct helps us provide support, complete verification checks, process transactions and protect your account from unauthorised activity.

The types of information handled by an online casino commonly depend on how you interact with the services. We seek to collect information that is relevant to the purpose for which it is used. This may include the following categories:

• Account details, such as your name, date of birth, contact details, login information, account preferences and responsible gaming settings.
• Identity and verification information, such as identification documents, proof of details, information used to confirm eligibility and records of checks carried out to protect the service.
• Payment and transaction records, such as deposits, withdrawals, wagers, game activity, payment method details, transaction references and information required to investigate a payment.
• Communications and support information, including messages, requests, feedback, complaints and records needed to respond to you or keep an accurate account history.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language, time zone, general location information and website activity.
• Cookie and similar technology information, such as preferences, session details, security signals and interactions with pages or features.
• Information connected with security, fraud prevention, responsible gaming and compliance checks, including information used to identify unusual, prohibited or potentially harmful activity.

Where verification documents or other sensitive information are requested, they are used for the stated account, security, compliance or support purpose. You should not send unnecessary personal information through general messages. If a secure upload or verification process is provided, use that process where possible.

Information from other sources

In some circumstances, information may be received from payment providers, identity and verification services, fraud prevention providers, technology providers or other parties involved in delivering the services. Information may also be generated through your interactions with the website. We handle information from these sources in line with this policy and any applicable notice provided to you.

Personal information may be used for the following purposes. The purpose will depend on the information involved and your relationship with the services.

• To create, operate and maintain your account and provide the requested casino services.
• To confirm your identity and details, complete verification checks and help meet applicable requirements.
• To process deposits, withdrawals and other transactions, and to maintain accurate financial and account records.
• To provide customer support, answer questions, investigate issues and communicate about your account or use of the website.
• To detect, prevent and investigate fraud, money laundering, unauthorised access, collusion, abuse, technical attacks and other prohibited or harmful activity.
• To monitor the security, performance and reliability of the website and improve features, content and user experience.
• To understand how the website is used, produce reports and assess the effectiveness of communications or services.
• To send service messages, account notices, security alerts and other communications needed to administer the relationship.
• To send marketing communications where permitted and where you have not opted out or withdrawn any consent that applies.
• To comply with legal, regulatory, court or lawful authority requirements, and to protect rights, property and the safety of users and others.

Information may be shared with carefully selected providers that help operate the website and services. These may include payment providers, identity and verification services, fraud prevention providers, hosting and technology providers, customer support tools, analytics providers and professional advisers. Providers should receive information relevant to their role and are expected to handle it securely and lawfully.

Information may also be disclosed where necessary to comply with a lawful request, enforce terms, investigate suspected misconduct, protect the security of the services or protect a person from harm. We do not use personal information for unrelated purposes without a proper basis or notice where notice is required.

Security of personal information

Reasonable technical and organisational measures are used to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring and secure handling procedures. No online system can be guaranteed to be completely secure, so you should protect your login details, use a secure device and notify support if you suspect unauthorised access to your account.

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or value stored on your device that can help a website remember settings, maintain a session, support security and understand how pages are used. Some cookies are necessary for core functions, while others may help with preferences, performance, analytics or communications.

Cookies may allow the website to recognise your device during a visit, remember selected settings and help identify unusual activity. Information collected through cookies may be combined with other technical or account information where needed for the purposes described in this policy. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

How long information is kept

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, protecting the website and meeting legal or operational requirements. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily mean that every record is immediately deleted. Some account, identity, transaction, security or support records must be kept for a period required by law, even after an account is closed. Other information may remain where it is needed to establish, exercise or defend a legal claim, investigate an incident, prevent fraud or maintain security.

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can be subject to reasonable identity checks, legal exceptions and the need to protect other people’s information or the security of the services.

• Access: request information about the personal information held about you and, where appropriate, receive a copy.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for legal, security or dispute-related reasons.
• Marketing consent: withdraw consent to marketing communications or opt out of promotional messages. Service, security and account communications may still be sent when they are necessary to administer your account.
• Information about handling: ask reasonable questions about how your information is collected, used, shared or retained.

How to make a privacy request

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@rolletto casino.best. Please do not include unnecessary identity documents or payment information in an ordinary email. We may ask for additional information to verify your identity and locate the relevant account. This helps prevent personal information from being disclosed to the wrong person.

We will consider each request and respond within a reasonable time. If a request cannot be completed in full, we will generally explain the reason, subject to security, confidentiality and legal restrictions. A deletion request may not remove information that must be retained, and withdrawing marketing consent does not affect processing already carried out before the withdrawal.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The current version will be made available on the website. You should review it periodically, particularly before providing new information or using a material new feature.